Commerce has evolved. To win customers, you need to win their hearts and minds with customer experience. Great commerce experiences start with understanding your customers, delivering relevant content based on who they are and where they are in the buying journey to allow shoppers to make better-informed decisions and bringing convenience to the buying process.
In the video shared above, Rahul Khosla and Greg Baxter, talk about the best practices to drive great customer experiences that drive outcomes.
Additionally, the webcast focuses on: